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| 1.
How will my package be shipped? |
All items are carefully packaged to prevent damage during transit. Art.com ships with a variety of carriers to provide the best service and lowest cost for our customers.
Domestic shipping for Posters and Prints ONLY:
Any Poster/Print 16 oz or less (non expedited) will ship via DHL-Smart Mail
Any Poster/Print over 16 oz (non expedited) will ship via DHL-Ground service
Any domestic expedited Poster/Print shipment will go via UPS (Next Day, Second Day, etc.)
International shipping for Posters and Prints ONLY:
Any Poster/Print (except Germany) will ship via Brokers International
Any Poster/Print Expedited will ship via DHL. For more information about our shipping, please contact our Customer Experience Team toll free by dialing 1-800-952-5592 or via email at support@art.com. |
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| 2.
What are the shipping rates? |
| Please see Shipping Rates for information on shipping rates. |
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| 3.
Do you offer faster shipping rates? |
| Please see Shipping Rates for information on our express shipping options. We also encourage you to contact our Customer Experience Team toll free at 1-800-952-5592 or e-mail at support@art.com to discuss the options available to you. |
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| 4.
What happens if only a portion of my order is available for immediate shipment? |
| At your request, we will ship separately the in-stock items on your order while waiting to restock any temporarily out of stock items. This will not affect your shipping charges. You must specifically request this by calling our Customer Experience Team toll free at 1-800-952-5592. |
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| 5.
How are posters packaged and what kind of container is used? |
| The majority of our unframed posters and art prints are rolled and shipped in a reinforced tube tested for strength and stability. Smaller items are shipped flat in sturdy rectangular packaging. All items are padded with paper packaging materials. |
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| 6.Can I request another packaging method for my poster? |
| We do not currently offer options on packaging methods. All items are securely packaged in an appropriately-sized box with fitted inserts and/or packing material to prevent shaking and damage during shipping. |
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| 7.
How are framed orders shipped? |
| Framed items are securely packaged in a sturdy box with fitted inserts to prevent shaking and damage. Framed items are usually shipped from the UK or the US (whichever country can provide the quickest and most reliable delivery). Our preferred carriers are Brokers, Worldwide and DHL |
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| 8.
How do I ship my items somewhere other than to my billing address? |
| It's easy. During the checkout process, you are provided the option to enter a shipping address that is different than the billing address. Choose NO to the question "Is the above address also the billing address?" Then follow the instructions. |
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| 9.
What are your international shipping rates? |
| International shipping rates can be found at Shipping Rates. Please be aware that we are not responsible for any duties or value-added taxes that may be assessed by your local customs office. For more information on international shipping, please see International Shipping & Returns. |
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| 10.
Is my package insured? |
| Art.com guarantees your satisfaction and we will give you a refund, an exchange or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com. |
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| 11.
How do I know that my item has shipped? |
| After your order has shipped, you should receive an email with a link to the carrier's tracking page. If for any reason you do not receive correspondence, you may login to your account to view the current status. If you need additional help, please contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com. |
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| 12.What if I have not yet received my order but it shows that it has shipped? |
| Shipping times can vary depending on location and carrier. The carrier will provide a delivery time estimate when tracking your order. If that date has passed or you have any other concerns about your order, please contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com. |
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| 13.
When will my order arrive? |
| This varies based upon where you live and the shipping method used. Once we ship your order, we will email you a confirmation
with a link to the tracking page of the shipper we used to deliver your product. Please contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com with any additional questions. Delivery time averages 3 to 7 business days once your item(s) leave our facility. If you provide a valid email address when ordering, a notification will be sent when the shipment occurs. The email will include a link to the carrier's web site where you can track the
progress of your shipment online.
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