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faqs

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Shipping & Delivery

What type of packaging do you use?

Posters and art prints are rolled with thick paper to protect against dust before being packaged in tubes or in corrugated triangular shipping containers. Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.

When will my art arrive?

You can estimate your art's arrival by adding the processing and transit times. See Details.

How do I track my order?

You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number.

How much will shipping cost?

Shipping fees vary based on the quantity and type of art you've ordered. See our shipping rates chart to estimate your charges.

Is my package insured?

Art.co.uk guarantees your satisfaction and we will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support Team at 020 8435 6556 or by email.

What happens if only a portion of my order is available for immediate shipment?

In order to offer you the lowest shipping rates, we combine similar items in one shipment subject to the processing times of all items in the shipment (see processing & delivery times). If an unexpected delay should occur that prevents available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. This will not affect your shipping charges, but you must contact our customer support team directly by email or by calling us at 020 8435 6556.

Can I ship to a P.O. Box?

Unfortunately we do not ship to PO and BFPO boxes due to item size restrictions.

Returns

What is your return policy?

We are committed to quality products and your satisfaction is 100% guaranteed.

Incorrect or Damaged Goods (Photo Returns):
If we shipped you the wrong item or your item arrives damaged or in poor condition, simply email us a digital photo of the damaged or incorrect item and the shipping container to returns@art.com. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and tell us whether you are seeking a replacement or a refund. Please send your request within 30 days of receipt. Your request will be processed within 48 hours and you will receive an email letting you know your replacement is under production or your refund is being processed. If you select a refund, you will be refunded the full cost of the item and the cost of delivery

Other Returns:
If your items arrived in good condition but you have changed your mind, no problem! You can return your item within 30 days of receipt and receive a refund for the price of the product.

If you notify us of your intent to return your item within 14 days of receiving it, you may also be entitled to a refund of the cost of delivery. Cost of delivery is the amount paid by you for shipment of the goods to your designated shipping address (with the exception of the supplementary costs resulting from your choice of a non-standard delivery method). We do not refund the cost of delivery for serviced items, all of which are custom-made to order. Serviced items include all framed items, canvas, art on acrylic, art on metal, loft art, and/or Photos to Art [or My Photos] products. To qualify for a refund of the cost of delivery (if applicable), you must return the goods within 14 days of your request of a refund.

To return an item, please pack them in the original tube or box and include the completed Return Instructions form located on the back of the Packing List included with your order. You may also inform us of your intent to return an item via letter by post, fax, or e-mail. Please include your name, postal address, email address, telephone numbers, as well as your order number, the shipping ID and/or item number. We encourage you to include a brief description of the reason for the return.

Please be aware that you are obligated to bear the direct cost of returning the goods. We strongly encourage you to return your item via a trackable method. If you are returning an item that is not normally capable of being returned by post, you are still responsible for the cost of returning the item. The table below provides a reasonable estimation of the return cost:

Product Type Package Type Estimated Return Cost
Poster / T-shirt / Tin Sign / other small products tube / bag / small box £7,50 - £32,00
Wall Mural large tube £13,50 - £38,00
Small Frame / Serviced Product small frame box (approx. max 70cm x 60cm x 5cm) £13,50 - £3800
Stand-Up / Medium Frame / Serviced Product medium frame box (approx. 90cm x 70cm x 8cm) £14,00 - £48,00
Large Frame / Serviced Product large frame box (approx 105cm x 80cm x 10cm) £35,00 - £50,00

Please select any one of our convenient Return Centers:
United Kingdom
Art & AllPosters (returns)
c/o Goodrem Export
House Gloucestershire Airport
Cheltenham GL51 6SP
United Kingdom
Germany
Art & AllPosters (Rücksendungen)
p/a Egetra
Herrenpfad-Süd 40
D-41334 Nettetal
Germany
France
Art & AllPosters (Retours)
p/a Egetra S.A. Transports International
3/5, rue Marc Seguin
95194 Goussainville Cedex
France
The Netherlands
Art & AllPosters (Returns)
De Voorde 40
5807 EZ Oostrum
The Netherlands

Refund Payments
Refunds will be issued by the same means of payment as you used for the initial transaction. You will not incur any fees as a result of such refund. Except in the case of Photo Returns, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Exchanges
If your item arrived in good condition, but you would like to exchange it for a product in a different size or for a different item, please return the item for a refund using the method described in "Other Returns" and place a new order.

Regular Returns

We invite you to return your order for a full refund of the product cost (minus shipping charges) by following these simple steps:

  1. Complete the Return Instructions form on the back of the packing ship included with your order.
  2. Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method.

    Returns Address
    Art & AllPosters (returns)
    c/o Goodrem Export
    House Gloucestershire Airport
    Cheltenham GL51 6SP
    United Kingdom

    Art & AllPosters (Rücksendungen)
    p/a Egetra
    Herrenpfad-Süd 40
    D-41334 Nettetal
    Germany

    Art & AllPosters (Retours)
    p/a Egetra S.A. Transports International
    3/5, rue Marc Seguin
    95194 Goussainville Cedex
    France

    Art & AllPosters (Returns)
    De Voorde 40
    5807 EZ Oostrum
    The Netherlands

  3. We will typically issue your refund within 48-72 hours of receiving the package.

Ordering

How do I place an order?

Add the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Continue Checkout" from within your cart and follow the instructions. You may also complete your order by calling us at
020 8435 6556.

What payment options do you accept?

We accept all major credit cards, including Visa/Visa Electron, Mastercard/Eurocard and American Express. We also accept PayPal.

Can I cancel my order?

To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team at 020 8435 6556 or by emailing support@art.com. We are unable to process cancellations for items that have already shipped. Please visit our returns page or contact us for alternate options.

We are unable to add additional items to existing orders or substitute individual items. You will need to cancel your existing order and place a new one. Thanks for your patience!

When will my credit card be billed?

Prior to shipping, we have only received a pending pre-authorization request from your financial institution. When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the first item on the order is shipped. Any pending refunds will process when all items have shipped.

Most financial institutions will remove a pre-authorization hold from your account when the actual transaction amount is debited from your account or 3-5 business days after the pre-authorization request, whichever occurs sooner. Since policies vary between different financial institutions, we recommend that you contact your financial institution with any further questions about a pre-authorization. Art.co.uk will not release pre-authorization holds.

Does the image on your site accurately represent what I will be sent?

We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary. If you are not satisfied with the product you receive, you may return it within 30 days for a refund.